Anonymous
map-marker Toronto, Ontario

Bought BBC head and intake kit

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The "kit" works awesome, I called them to go over what combo would work best for me and it has not disappointed. I will definitely buy from again. The heads flowed and cc'd as advertised.will but fr
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User's recommendation: I will buy from again

Anonymous
map-marker Brecksville, Ohio

Parts need excessive machine work.

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I bought 2 alum. Sbc.blocks. main journals are way too big. Every call waited 30 min. Then disconnected. Mitch and Stan were no help. Finally James E. Thesupervisor got involved. Blocks were said to be final machined.Not true. I called C.e.o. Jason Kencevski in Australia 3 times. I need $$ to cover mach.wRK
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User's recommendation: DO NOT BUY!¡!!!

Scott L Zch

Product detail was incorrect in your listing

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Ive had pce314.1171.01 covers ordered thru JEGS ,listing says valve covers have baffles, talked to Stan he agreed that listing states baffles, lm ok with adding baffles myself. Thanks for your quick response.
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Preferred solution: Nothing

User's recommendation: Speed master will take care of their customers

Percy M Itp

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Verified Reviewer

Ford 9 inch 3rd member is junk

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Speedmaster - Ford 9 inch 3rd member is junk
Speedmaster - Ford 9 inch 3rd member is junk - Image 2
Speedmaster - Ford 9 inch 3rd member is junk - Image 3

Purchased an ford 3rd member, rated 850hp in a 650hp car. Didn't last 5 miles before making noise.

After about 20 miles I took it out to find metal shavings in housing, ring gear edges are sharp as a razor blade. When I called them and sent pics, they approved the claim to be replaced on a Monday, after waiting 5-6 days for info to send back the unit they called me stating they looked at the pics again and don't see a problem with their rear, blamed the noise on something else. He had no response to the ring gear wear.

Also had me talk to their builder that just started working there. Their customer service is the worst I have seen in a long time.

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Loss:
$1350
Cons:
  • Poor quality
  • Lack of tech support

Preferred solution: Full refund

User's recommendation: Do not buy ford rears here, they are junk

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Pharr, Texas

Customer service did not listen to my complaint

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Speedmaster - Customer service did not listen to my complaint
Bought product from your vendor rig @ cruisin the coast the agent apparently wrote the wrong part # for the spacer and sent the wrong item. It does not fit the maniflod and they sent an adapter with threads on both sides not a spacer .I wanted a 2" spacer that fits the manifold I purchased from him @ the show at the same time. Your customer service has turned a deaf ear to your mistake for the wrong part #.
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User's recommendation: Don't buy products that do not take care of their mistakes!!

Frank M Efl

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Verified Reviewer

351W Block is junk

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I purchased a 351W Aluminum Block which was junk. The surface looked like Swiss cheese with casting porosity all over the surface.

One motor mount boss was cracked to the helicoil. The casting around the water jacket drain plug was not complete exposing half of the threads. The holes for the oil pan were misdrilled by 0.50''. The steel cylinder liners were installed at various heights.

This is a scam operation.

The staff is the most rude and once they have your money ''screw you''. Speedmaster ''employees'' are not on the premises but scattered throughout Rialto, CA. In fact, James Emerson, who I was forced to deal with is working out of his own business, AT Racing World, another less than reputable operation. Although Speedmaster advertises a 12 month warranty, it is for exchange only.

Why would I want another piece of Chinese crap.

I just want my money refunded which ANY reputable business would do. It's no wonder why there are hundreds of BBB complaints giving Speedmaster an ''F'' Rating as well as on dozens of auto websites as well.

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Loss:
$2752
Pros:
  • Are you kidding
Cons:
  • Bad product
  • Service

Preferred solution: Full refund

User's recommendation: NEVER buy anything from Speedmaster

Anonymous
map-marker Riverdale Park, Maryland

Billing

Far from a pissed off customer, my interactions with Speedmaster was more than acceptable. Speedmaster was protecting my credit card information as a first time buyer which is more than appreciate it.
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User's recommendation: Far from a pissed off customer, my interactions with Speedmaster was more than acceptable.

Pedro B Icl

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Verified Reviewer
| map-marker Ontario, California

Great !! Customer assistance

Jasmine N . in Rialto location customer assistance was great attitude and willing to accommodate me with purchase orders in quick response time in order to get the parts required. When you get this type of service you want to keep them to build a great business.I have a business also and part handling in a timely manor makes all the difference !
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User's recommendation: Keep those type of people in your corners

Donald W Csb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Schomberg, Ontario

Un-useable product

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Speedmaster - Un-useable product
Speedmaster - Un-useable product - Image 2
Speedmaster - Un-useable product - Image 3
Speedmaster - Un-useable product - Image 4
Does not provide cover for Ford 302 351C Cam height Belt Drive. Was told I had to Fabricate a cover.
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Loss:
$430
Pros:
  • Need better access to technical support
Cons:
  • Lack of tech support

Preferred solution: A ford 302/351c aluminum timing cover with bottom welded lip removed. Simple fix to problem of non fitting or availability for corresponding product For 303/351c Cam height belt drive

User's recommendation: Do not purchase $430 priced unusable product

Anonymous
map-marker Brisbane, Queensland

Absolute no customer service in Australia, take your money and don't get your your 302 clevo power steering pump bracket.

Lost 6 weeks of V8 rego from part not showing up , even after calling twice and being told they are on the way. I am moving very shortly , and this has put me back 2 months work at least. Refunded me and deleted review option for me , because they didn't want to look as poor as they are.
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User's recommendation: Do not waste your time and money.

Donald W Csb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Hurricane, West Virginia

Belt drive timing gear 351c cover

Speedmaster - Belt drive timing gear 351c cover
Speedmaster - Belt drive timing gear 351c cover - Image 2
DYou do not offer a timing gear cover for the belt drive I spent $400+ I purchased. After speaking with Dylan H. He said that you do not provide no access , that I had to fabricate one
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Loss:
$430
Cons:
  • No customer service and not being truthful
  • Company has no customer support

Preferred solution: Provide cover option for purchase of Ford 351C Cam belt Drive.The problem is the Bottom welded ,lip needs Left off in fabricate for use.Oh, I have no fabrication shop If I do not find remedy I must send back before 4/22/21

User's recommendation: Do not purchase an in-usable expensive products

Dameka Aqn

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Verified Reviewer
| map-marker Irwin, Pennsylvania

Bad engine block

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new sbf 351w engine block . bored block to 4.165 . #1&5 cyl have pits in cyl walls. speedmaster says .should have checked for pit before boring block . blocks on us.
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Loss:
$2500
Pros:
  • Price ok
Cons:
  • Quality bad

Preferred solution: Full refund

User's recommendation: bewaire.

Dennis S Pvo

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Verified Reviewer
| map-marker Waukesha, Wisconsin

Poor quality

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Speedmaster - Poor quality
Speedmaster - Poor quality - Image 2
Speedmaster - Poor quality - Image 3
I purchased from speedmaster. It took 4 month to get a 9 inch third member. It last a whooping 300 miles. James the management said the would not warranty it. The gears are running on the edge not th middle. The back lash is supposed to be 8-10. Its at 22. Pictures dont lie. Check them out. I will never purchase anything from speedmaster. It makes me sick that theres no responsibility. Apparently they have to much money to warranty anything thats there fault
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Resolved
Daniel G Pjm

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Verified Reviewer

Resolved: Defective Toploader transmission, bad customer service

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Speedmaster - Defective Toploader transmission, bad customer service
Speedmaster - Defective Toploader transmission, bad customer service - Image 2
Speedmaster - Defective Toploader transmission, bad customer service - Image 3
Speedmaster - Defective Toploader transmission, bad customer service - Image 4
Updated by user Sep 06, 2021

Company fixed the issue and I have been provided with full refund.

Updated by user Sep 06, 2021

The following is the full sequence of events:5/15/2021 – I ordered the transmission.5/24/2021 – I received the transmission.6/8/2021 - I informed Speedmaster of the transmission defect.6/11/2021 – Speedmaster provided a return authorization6/11/2021 – I was informed by...

Original review Aug 07, 2021
On 5/15/2021, I purchased a new "Toploader" transmission from
Speedmaster.
On 6/6/2021 the transmission was installed in my car.
Upon putting oil into the new transmission, it was discovered that there was a casting flaw in the gearbox case, resulting in a pinhole leak.
On 6/6/2021 I sent an email to Speedmaster's customer service department, which included a description of the issue, as well as pictures and a video of the leak.
On 6/11/2021 Speedmaster customer service sent me an email accepting warranty responsibility, and provided me with a
return authorization number.
On 6/29/2021 I emailed Speedmaster to let them know the defective transmission was crated and ready to ship back. Speedmaster responded to say they would let me know when shipping was arranged.
It is now 5 weeks later, and shipping has not been arranged.

I have
contacted them weekly regarding this.

They are now no longer
responding to my emails. I have called them by phone, but can't get through.
get through.
View full review
Loss:
$2200
Cons:
  • Poor customer service
  • Poor quality parts

Preferred solution: Full refund

User's recommendation: Do not expect Speedmaster to honor their warranty.

Anonymous
map-marker Douglas, Georgia

To let others know that you don’t live by your mission statement.

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Mark Harkins Ive already explained it once. I discussed with CEO of the company. I will continue to let people know how I was treated by this company as I promised.
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Pros:
  • Dont see any
Cons:
  • Poor customer service

User's recommendation: Don’t do business with Speedmasters